Image Alt Text



NBU will suspend disconnects and late fees to help customers impacted by COVID-19.

Until further notice, each NBU facility is limiting access to Authorized Personnel Only to help protect our community and to minimize the spread of COVID-19. The Drive-Through and Night Drop remain open. Customers are encouraged to access accounts online and by phone, 830.629.8400.

Check Updates on Facebook and

We appreciate your patience and understanding as we work through this unprecedented time together.

Beware of Scammers

We have received reports from customers saying they have received calls and emails from scammers pretending to be NBU. Do not give a caller who you have not verified as an NBU employee any personal information nor click on any links, open attachments or QR codes from unverified NBU emails. You can always Contact our 24/7 Control Center at 830-629-4628 (4NBU) to verify the identity of an NBU employee and check on your account.


Beware of Solar Claims  Learn More.

New Braunfels Utilities does not endorse ANY Solar vendors. NBU offers FREE evaluations of residential and commercial solar proposals.
Learn more about the Solar Interconnection Process..



At New Braunfels Utilities we are about more than simply providing excellent electricity, water, and sewer services to our service area. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to enhancing the quality of our community by providing innovative essential services. By utilizing consistent and efficient improvements and programs we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water, and sewer services.