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Community Alert


Beware of Scammers

We have received reports from customers saying they have received calls from scammers pretending to be NBU. Do not give a caller who you have not verified as an NBU employee any personal information. You can always Contact our 24/7 Control Center at 830-629-4628 (4NBU) to verify the identity of an NBU employee and check on your account.


New Braunfels Returns to

Non-Drought Watering Requirements

Use of a sprinkler or irrigation system for watering is allowed any day of the week before 10:00 a.m. and after 8:00 p.m. While use of a hand-held hose, bucket, soaker hose, or drip irrigation system is allowed at any time on any day. Read more  here.


Electric Outage Viewer

Go to the NBU Electric Outage Viewer here to see outage status on our electric system.

Texting outage notification

NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power. To learn more, click here



At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to enhancing the quality of our community by providing innovative essential services.. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.