Open Records

Open Record Requests

Requesting Information

Any individual wishing to inspect or receive a copy of public records retained by New Braunfels Utilities must make the request in writing and may choose to do so online by submitting the form provided below. Verbal requests shall not be accepted. A written Open Records Request may also be submitted to New Braunfels Utilities as follows:

You may submit this form or other written request in person, by mail, or via fax or email.
For in person and mail requests: New Braunfels Utilities, 263 Main Plaza, New Braunfels, Texas 78130
For email requests:
For fax requests: 830.629.8435


The Public Information Act


The Texas Public Information Act requires governmental agencies to make available for inspection and copying information that is collected, assembled, or maintained by or for a governmental body if it owns or has a right of access to the information, except for information the Act exempts or prohibits from disclosure, according to Chapter 552 of the Texas Government Code.

Please note, confidential information may be included in documents held by New Braunfels Utilities. In such cases, New Braunfels Utilities may not be able to release this information. The Texas Public Information Act requires a governmental entity to request a ruling from the Texas Attorney General in some instances. The Attorney General’s Office has 45 business days to respond to a request for a ruling.

New Braunfels Utilities has a duty to respond to any written requests for open records, including those that are made through email. However, state law provides that a governmental body can designate a public information officer that is authorized to receive email requests for open records. If such a designation is made, the Public Information Act is only activated for email requests if the email request is directed to the assigned individual. Pursuant to Section 552.301(c), Government Code, the Executive Director of Communications and External Affairs department has been designated by New Braunfels Utilities to receive all electronic mail requests for public information. Accordingly, New Braunfels Utilities is not responsible for responding to electronic mail and fax requests sent to any electronic mail addresses and fax numbers other than the email address referenced above.

For general questions on making public information requests or for special accommodations pursuant to the Americans With Disabilities Act (ADA), please contact New Braunfels Utilities Communications and External Affairs department at 830.629.8485 or 263 Main Plaza, New Braunfels, Texas 78130.

Schedule of Charges for Public Information
Public Information Act Rights and Responsibilities