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water and sewer work requires closing of walnut

NBU's contractor working on water and sewer main crossings on Walnut Avenue will keep Walnut closed from Kerlick Lane to Grandview Avenue between 7 a.m. and 7 p.m., weather permitting, until the project is completed. Access will be maintained to residents and businesses along Walnut between Kerlick and Grandview. Grandview Avenue will remain closed 24/7 between Walnut and Fredericksburg Road to accommodate the installation of a 24-inch and 8-inch water line at the Walnut/Grandview intersection. In addition, TxDOT's contractor has closed Walnut Avenue fully from Grandview Avenue to Floral Avenue as they continue with construction on the Walnut widening project.

new braunfels returns to Year ROund Watering rules on June 23

On June 23, the aquifer will have remained above the 660 foot trigger level for 30 days as required by New Braunfels City Ordinance to allow a return to year round watering rules. Customers can water any day of the week with a sprinkler or irrigation system as long as it is before 10 a.m. or after 8 p.m.. Watering with a hand held hose, soaker hose, drip irrigation system, or 5-gallon bucket is allowed any day of the week at any time. Please evaluate your lawn and garden for watering needs before automatically using an irrigation system or setting out the sprinkler! View the full news release here. For up-to-date information about watering restrictions 24/7, please call our NBU Information Line at (830) 608-8925 or visit  http://bit.ly/1e6HXE0 .

Sediment and air cause of cloudy, discolored water

Some of our customers in neighborhoods near Highway 46 West have reported cloudy, discolored water. We apologize for the issue which is being caused by air and sediment in the water lines as we bring our Trinity Well Field on line. We have continually run tests to confirm the safety of the water and we are working to flush out the lines and adjust the well operations. Learn more about the steps we are taking at http://bit.ly/1LxnKoD.

Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Rates
Rebates
Easements
Service Conditions Policy
Conservation Ordinance
Report a Water Violation
Commercial

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

Welcome

At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.