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Looking for helpful landscaping and water conserving tips? Check out NBU's videos with landscaping expert Bob Fitzsimmons!
NBU Texting Outage Notification System
NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power.
To learn more, click here.
NBU Online Electric Outage Viewer
Click here to see outage status on our electric system.
High water use can quickly impact aquifer levels
NBU customers are currently under year round watering rules and can use a sprinkler or irrigation system on any day as long as it is before 10 a.m. or after 8 p.m. With the onset of the spring growing season and an increasing level of use on the NBU water system, we are asking for continued awareness of the use of water for non-essential purposes. Usage is already averaging about 10 million gallons a day in New Braunfels. Heavy spring usage throughout the Edwards Aquifer region can quickly impact aquifer levels. You are welcome to contact an NBU Resource Conservation Representative at (830) 608-8925 for help in identifying ways to keep your water use efficient and effective year round!
Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.
Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.
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Service Conditions Policy
Water Policy Manual
Electric Connection Policy
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At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.
We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.
We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.