Looking for helpful landscaping and water conserving tips? Check out NBU's videos with landscaping expert Bob Fitzsimmons!

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Kinderschuhe 5k Run/Walk

Join us for the 12th annual Kinderschuhe 5k Run/Walk on Saturday, March 5! There will be music, food, door prizes, and more and all proceeds go to Communities in Schools to purchase shoes for low-income school children. For more information please visit our event website HERE

Beware of scams!

We have received a number of calls about attempted scams on customers. We would like to remind all customers to remain vigilant against scam artists seeking to collect money for utility bill payments. Typically, the callers will identify themselves as utility employees and ask for immediate payment on past due balances with credit cards or money cards purchased at local stores. They are counting on you to panic and react before contacting NBU to check on your account status. If you suspect that the caller is a potential scam artist, hang up immediately. You can call our Systems Control Center 24/7 to confirm whether someone is an NBU employee by dialing 629-4628 (4NBU). Customers should report attempted scams to local law enforcement by calling (830) 221-4100. You can also notify the Texas Attorney General’s Consumer Protection Division by calling toll free at 800-252-8011.


NBU Online Electric Outage Viewer

Click here to see outage status on our electric system.

 

Dry weather affecting aquifer levels

Despite predictions of a wetter winter, the weather has been relatively dry. This is already affecting the level of the Edwards Aquifer. NBU customers  returned to year round watering rules on Friday, December 4. This means a sprinkler or irrigation system can be used on any day as long as it is before 10 a.m. or after 8 p.m. Watering with a hand held hose, soaker hose, drip irrigation system, or 5-gallon bucket is also allowed on any day of the week at any time of the day. We ask that customers keep water use for landscapes to a minimum during the dormant season and remain vigilant about water use in and around your home. You are welcome to contact an NBU Resource Conservation Representative at (830) 608-8925 for help in identifying ways to keep your water use efficient and effective year round!

Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Rates
Rebates
Easements
Service Conditions Policy
Conservation Ordinance
Report a Water Violation
Commercial

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

Welcome

At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.