Electric Services

Electric Systems Engineering


Electrical Connection Policy and Specifications

Electric availability request: Email contact information, address, and a map of the location.

Email our Electric Systems Engineering department with your contact information, and address if you need to:

  • Obtain a temporary or new electric meter (Exclude Subdivisions)
  • Upgrade existing electric service (Ex: 100A to 200A, 200A to 320A etc.)
  • Other Electric requests (relocate poles, guy wire conflicts, etc.)

Email your contact information and a site map if you need new electric service for:

  • Residential Subdivision
  • Commercial Project


Solar Interconnection Process

For facts and answers to frequently asked questions about solar, click here.

Customers considering solar are encouraged to shop around for multiple proposals, and review them with NBU’s Solar Engineering team. Our staff can help customers fully understand the interconnection process. New Braunfels Utilities can also provide guidance as to realistic expectations of these generation systems.

Contractors: Submit the following prior to executing a contract with an NBU customer

  • Owner’s email address
  • Specification sheets for String/Micro Inverter(s)
  • Specification sheets for PV Modules
    • Number of panels, Tilt, and Azimuth for all unique string orientations
  • One-Line Diagram of PV interconnection
  • Specifications of enclosure(s) into which NBU must install cable
    • Dimensions and orientation of access opening
    • Enclosure vertical dimension shall be two times the depth dimension
    • Location of enclosure relative to the meters and the ground
    • Proposed point of delivery connectors
  • Overall Site Plan showing location of equipment include location of fences
    • NOTE: Utility Service Equipment and PV Disconnect shall not be behind a fence without specific prior authorization
  • Submit proof of approved City Building Department (i.e. New Braunfels or Schertz) permit
    • NOTE: Not required for installations outside of city limits


Electric Operations

Electric Inspections are required prior to orders being released to Electric Operations for electric meters to be set (temporary and permanent). New Braunfels Utilities inspects all temporary and permanent electric meter loops inside and outside city limits.

Contact Information to request city inspections (projects located within city limits):

City of NB:
inspections@nbtexas.org or 830.608.2114

City of Schertz:
inspections@schertz.com or 210.619.1750

New Braunfels Utilities must receive a copy of the approved city inspection before an NBU inspection can be scheduled. The approval can be delivered to New Construction:

- In office: NBU Service Center 355 FM 306 NB, TX78130
- Email: newconstruction@nbutexas.com
- Fax: 830.608.8998

Request an NBU Inspection:
ControlCenter@nbutexas.com or 830.608.8800

Tree Trimming needed near power lines:
ControlCenter@nbutexas.com or 830.608.8800

Locate requests are scheduled through Texas811
NOTE: The Texas One-Call law requires a request for locates to be submitted at least 48 hours prior to digging 16 inches or deeper.

Solar disconnect / reconnect requests, email the following information:

  • Account Number
  • Address
  • Contact Information

All other disconnect / reconnect requests, email requested information

Electric meter set status