Problems With Your Services?

  • Report Outages 24/7: 830.629.4NBU (4628)

  • Text NBU to 85700* to sign up for outage notifications and more. You can report outages, check the status of device interruptions, and receive alerts for service information.
    *Activation requires mobile number to be connected to your account. Standard data rates apply. Learn more


  • Water Guidelines/Report Water Violations:  830.608.8925

  • City of New Braunfels
        Garbage/Recycling: 830.221.4040

  • Customer Service: 830.629.8400
        Metro: 830.606.2074