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New Braunfels Utilities Issues Boil Water Notice for Cloud Country Subdivision

FOR IMMEDIATE RELEASE
Contact: Melissa Krause
Chief Communications and Strategy Officer
830.629.8440 | mkrause@nbutexas.com

(New Braunfels, TX – December 14, 2023) – In accordance with 30 Texas Administrative Code (TAC) 290.46(q) and 30 TAC 290.47(c)(3), New Braunfels Utilities (NBU) (PWS TX0460001) issued a BOIL WATER NOTICE on Thursday, December 14, 2023, to customers within the Cloud Country neighborhood. The pressure of the system within this area has fallen below 20 psi in response to a contractor working to connect a new NBU water line to the existing water lines to increase capacity within the area. New Braunfels Utilities is working to restore the water pressure.

If you have questions or need assistance, please contact NBU at 830.629.4628.

Due to the loss of system pressure, the Texas Commission on Environmental Quality (TCEQ) requires New Braunfels Utilities (PWS TX0460001) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice-making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Michael G. Short, NBU Director of Water Systems, at 830.608.8971, or at 355 FM 306, New Braunfels, Texas.  If a customer, individual, or employee wishes to contact the executive director of TCEQ, please contact 512.239.4691.

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About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at facebook.com/newbraunfelsutilities, on X at @nbutexas, and to learn more, visit nbutexas.com.