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New Braunfels Utilities Offices and Drive-Through to be Closed for Day of Staff Development

FOR IMMEDIATE RELEASE
Contact: Ragan Dickens
Chief Communications & Strategy Officer
830.629.8440| rdickens@nbutexas.com

(New Braunfels, TX – August 2, 2024) – New Braunfels Utilities (NBU) offices and drive-through will be closed Thursday, August 8, 2024, for staff development and will re-open Friday at 8 a.m. for normal business hours.

NBU customers can report an outage or utility situation by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view our service area’s electric and water outages in real time by visiting nbutexas.com/report-an-outage.

Our Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current outages or utility situations in our service area. To enroll, text NBU to 830.629.4628 or visit nbutexas.com/text-programs for more information. To take advantage of this service, you must have your mobile number associated with your NBU account.

Customers can make payments via the following convenient options:

  1. Online at nbutexas.com.
  2. Pay-by-Phone, 844.863.7360.
  3. Western Union Convenience Pay Service at HEB Grocery Stores throughout
    Comal County, or Arlan’s Market and Ace Cash Express, in New Braunfels.
  4. NBU Night Drop, located at 263 Main Plaza, just off the drive-through.

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About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at facebook.com/newbraunfelsutilities, on X at @nbutexas, or visit nbutexas.com for more information.