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NBU Names Sheila Lavender New Chief Customer Officer and Ragan Dickens New Chief Communications and Strategy Officer

FOR IMMEDIATE RELEASE
Contact: Ragan Dickens
Chief Communications & Strategy Officer
830.629.8440| rdickens@nbutexas.com

(New Braunfels, TX – August 15, 2024) – New Braunfels Utilities (NBU), a nonprofit, community-owned provider of electric, water and wastewater services for the greater city of New Braunfels area, has hired two new executive officers. Sheila Lavender has been named the Chief Customer Officer and Ragan Dickens the Chief Communications and Strategy Officer.

Sheila Lavender joins NBU with over two decades of executive-level customer service experience, where she has championed a customer-centric philosophy and innovative customer experience approaches. As NBU’s Chief Customer Officer, Sheila will spearhead the utility’s customer service experience initiative, developing and implementing a comprehensive customer strategy that aligns with NBU’s mission and values.

Ragan will lead NBU’s strategic direction of communications, marketing, community relations, as well as media engagement for the utility.  His role will be pivotal in shaping how NBU connects with its customers, employees and stakeholders. Ragan comes to NBU with a wealth of knowledge and experience in the communications space managing communications through periods of crisis and orchestrating organizational strategy. 

“We are excited and grateful to have Ragan and Sheila on board as NBU begins this next phase of our customer-focused initiatives,” said NBU CEO, Ryan Kelso. “Both of their extensive backgrounds and experience in their respective areas of focus will be instrumental in navigating NBU’s focus of being a trusted community partner with a mission of providing resilient essential services to our customers for the future.”

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About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation. With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and