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Scam Awareness


Unfortunately, utility-based scams are common. Here are some key tips that prepare you for encountering a suspicious call or visit:

  • Never share your personal information.
  • Verify the identity of the caller.
  • Hang up or close the door if someone seems suspicious.

NBU will never call you and demand immediate payment over the phone. If your bill is up-to-date, just hang up. If you need to verify your account status, call NBU Customer Service at 830.629.8400.