New Braunfels Utilities’ (NBU) top priority is taking care of its employees, customers, and all those we serve as we deliver on our mission and commitment to providing essential services, including electric, water, and wastewater. While the development of the Coronavirus (COVID-19) is an ever-evolving situation with many unknowns, we can assure you that NBU is taking proactive measures to help keep staff, customers, and vendors safe.
AN IMPORTANT UPDATE FOR NBU CUSTOMERS:
Along with our entire community, we are continually evaluating the ever-evolving novel coronavirus (COVID-19) and witnessing many rapid changes in our community.
New Braunfels Utilities is committed to being a good community partner and helping where we can. Customers who may be struggling financially to pay their NBU bill due to COVID-19 should contact the Customer Service department at 830.629.8400 Monday through Friday, 8:00 a.m. – 5:00 p.m.
Our service representatives are committed to working with each customer and their unique situation to arrange a payment plan. Additionally, the NBU Utility Bill Payment Assistance program, in partnership with the New Braunfels Food Bank, may be able to help customers facing financial hardship. To learn about NBU Utility Bill Payment Assistance, visit nbutexas.com.
As a reminder, NBU lobbies remain closed until further notice to help minimize the spread of the virus. Customers are asked to access their NBU accounts online, or by phone at 830.629.8400 during standard business hours. The NBU drive-through, located off the Main Plaza, is also open during standard business hours, and the night drop remains accessible.
New Braunfels Utilities’ role in the community remains the same, no matter the circumstances. Every day we are committed to delivering reliable electric, water, and wastewater services. New Braunfels Utilities has been a trusted community partner providing excellence in service for more than 75-years, and that remains our focus.
New Braunfels Utilities will keep customers informed of updates on our website, through our social media channels, direct customer messaging, and through public announcements.
For the latest COVID-19 developments and guidelines, visit Centers for Disease Control.
Vendor/Contractor Check In
All vendors and contractors please fill out the following form prior to your arrival at any New Braunfels Utilities locations.
Utility Assistance Resources
- New Braunfels Food Bank Offers utility assistance to New Braunfels Utilities (NBU) customers who have a documented emergency. Main Phone: 830.327.6000
- Community Action Partnership Provides utility assistance and case management services.
- The Salvation Army Provides prevention services for qualifying Veteran households to pay past due rent and utility assistance. Main Phone: 210.352.2000
- Comal County Cares Financial, Emotional, and Spiritual resources for New Braunfels and Comal County residents impacted by COVID-19. Main Phone: 830.606.9512