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New Braunfels Utilities Rescinds Boil Water Notice for the Cloud Country Subdivision

FOR IMMEDIATE RELEASE
Contact: Melissa Krause
Chief Communications and Strategy Officer
830.629.8440 | mkrause@nbutexas.com

Figure: 30 TAC §290.47(c)(3)

(New Braunfels, TX – December 16, 2023) – On December 14, 2023, the Texas Commission on Environmental Quality required New Braunfels Utilities, a public water system (PWS 0460001), to issue a Boil Water Notice to the Cloud Country neighborhood to inform customers, individuals, or employees that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of December 16, 2023.

If you have questions concerning this matter, you may contact Michael G. Short, Director of Water Services, at 830.608.8971 or 830.629.4628, or by mail at New Braunfels Utilities, 355 FM 306, New Braunfels, Texas 78130. 

If a customer, individual, or employee wishes to contact the executive director of TCEQ, please call 512.239.4691.

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About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at facebook.com/newbraunfelsutilities, on X at @nbutexas, and to learn more, visit nbutexas.com.