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Contact Us

NBU Main Office

263 Main Plaza, New Braunfels, TX 78130

NBU Service Center

355 FM 306, New Braunfels, TX 78130

Operating Hours

Monday – Friday, 8:00 a.m. to 5:00 p.m. (Main Office & Service Center)

After Hours, Weekends, and Holidays

830.629.4NBU (4628)

Customer Service

830.629.8400
866.629.8400 – toll free
830.606.2074 – metro
830.629.2119 – fax
Customerservice@nbutexas.com(Monday – Friday, 8:00 a.m. to 5:00 p.m.)

Outages or Service Issues

830.629.4NBU (4628) for reporting outages or service issues
Street Light Outages

Media Contacts

Communications and External Affairs Department
Email