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NBU Main Office Lobby and Drive-Thru to Close for Half Day Tuesday, Oct. 8

FOR IMMEDIATE RELEASE
Contact: Becca Graham
Manager of Enterprise Communications
830.312.7926 | bgraham@nbutexas.com

(New Braunfels, TX – Oct. 2, 2024) – The New Braunfels Utilities (NBU) main lobby and drive-thru at 263 Main Plaza, downtown New Braunfels, will close at noon Tuesday, Oct. 8, to allow our Customer Service employees to attend staff development. The office will return to its regular hours Wednesday, Oct. 9, at 8 a.m.

New Braunfels Utilities customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting nbutexas.com/report-an-outage.

The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.

Customers can make payments via the following convenient options:

  1. Online at nbutexas.com.
  2. Pay-by-Phone, 844.863.7360.
  3. Western Union Convenience Pay Service at HEB Grocery Stores throughout
    Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
  4. NBU Night Drop, located at 263 Main Plaza, just off of the drive-thru.

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About New Braunfels Utilities:
New Braunfels Utilities (NBU) is a nonprofit, community-owned provider of electric, water and wastewater services. NBU strives to be a trusted community partner with a mission of providing resilient essential services to over 60,000 customers. Utility revenues are continually invested back into the very systems that provide electricity and water to our customers’ homes and businesses. Additionally, New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police and city parks. NBU is governed by a Board of Trustees comprised of the mayor and four appointed residents. Visit nbutexas.com to learn more about our services and follow NBU on Facebook at facebook.com/newbraunfelsutilities, on X at @nbutexas or on Instagram at @nbutexas.