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New Braunfels Utilities Main Plaza Office and Drive-thru to Open Late on September 11

FOR IMMEDIATE RELEASE
Contact: Reagan Peña
Director of Enterprise Communications
830.312.7979 | rpena@nbutexas.com

(New Braunfels, TX – Sept. 6, 2024) – New Braunfels Utilities (NBU) Main Plaza office and drive-thru will open at 8:30 a.m. Wednesday, Sept. 11, to accommodate road closures for the City of New Braunfels’ 9/11 ceremony. The office will return to its regular hours for the rest of the day.

Our Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current outages or utility situations in our service area. To enroll, text NBU to 830.629.4628 or visit nbutexas.com/text-programs for more information. To take advantage of this service, you must have your mobile number associated with your NBU account.

While the opening is delayed, our customers still have several convenient ways to make payments:

  1. Online at nbutexas.com.
  2. Pay-by-Phone, 844.863.7360.
  3. Western Union Convenience Pay Service at HEB Grocery Stores throughout
    Comal County, or Arlan’s Market and Ace Cash Express, in New Braunfels.

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About New Braunfels Utilities:
New Braunfels Utilities (NBU) is a nonprofit, community-owned provider of electric, water and wastewater services. NBU strives to be a trusted community partner with a mission of providing resilient essential services to over 60,000 customers. Utility revenues are continually invested back into the very systems that provide electricity and water to our customers’ homes and businesses. Additionally, New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police and city parks. NBU is governed by a Board of Trustees comprised of the mayor and four appointed residents. Visit nbutexas.com to learn more about our services and follow NBU on Facebook at facebook.com/newbraunfelsutilities, on X at @nbutexas or on Instagram at @nbutexas.