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New Braunfels Utilities Offices and Drive-Through to be Closed for Labor Day

FOR IMMEDIATE RELEASE
Contact: Ragan Dickens
Chief Communications & Strategy Officer
830.629.8440| rdickens@nbutexas.com

(New Braunfels, TX – August 20, 2024) – New Braunfels Utilities (NBU) offices and drive-through will be closed on Monday, September 2, 2024, in observance of Labor Day and will re-open Tuesday at 8 a.m. for normal business hours.

NBU customers can report an outage or utility situation by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view our service area’s electric and water outages in real time by visiting nbutexas.com/report-an-outage.

Our Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current outages or utility situations in our service area. To enroll, text NBU to 830.629.4628 or visit nbutexas.com/text-programs for more information. To take advantage of this service, you must have your mobile number associated with your NBU account.

Customers can make payments via the following convenient options:

  1. Online at nbutexas.com.
  2. Pay-by-Phone, 844.863.7360.
  3. Western Union Convenience Pay Service at HEB Grocery Stores throughout
    Comal County, or Arlan’s Market and Ace Cash Express, in New Braunfels.
  4. NBU Night Drop, located at 263 Main Plaza, just off the drive-through.

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About New Braunfels Utilities:
New Braunfels Utilities (NBU) is a nonprofit, community-owned provider of electric, water and wastewater services. NBU strives to be a trusted community partner with a mission of providing resilient essential services to over 60,000 customers. Utility revenues are continually invested back into the very systems that provide electricity and water to our customers’ homes and businesses. Additionally, New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police and city parks. NBU is governed by a Board of Trustees comprised of the mayor and four appointed residents. Visit nbutexas.com to learn more about our services and follow NBU on Facebook at facebook.com/newbraunfelsutilities, on X at @nbutexas or on Instagram at @nbutexas.