Establishing a New Water Connection

Before setting up a new water connection to your property, you must determine if NBU provides services to that area. To check, view the NBU Available Water Connections PDF below or visit the About Us page to view the service area map. 

If NBU does provide service to the area, contact our Water Systems Engineering department at wtrengadmin@nbutexas.com or call 830.608.8971 to begin the process.

For any Backflow and Customer Service Inspection (CSI) inquiries email backflow@nbutexas.com

What is required for the application process? 

• 1. Choose and complete the appropriate applications 
  2. Provide required information and documentation 
  3. Pay fees
  4. Meet Deposit Requirements
  5. Ensure property address is posted and visible from the street 

For the complete application process and additional information, refer to the New Construction Page.

Utility Certification Application

To obtain deposit information and/or required fees for Residential or Commercial Projects, contact New Construction at newconstruction@nbutexas.com or view the New Construction Page.

An assigned address is required by the respective county before NBU can accept the application(s) for new service(s). County contacts:

Email the following information for your 48-hour notice to wtropsadmin@nbutexas.com:

• Project Name
• Project Number(s)
• Contractor Name, email, and phone number

Locate requests are scheduled through Texas811

NOTE: Locates are only performed on public utility infrastructure; any water and/or wastewater utilities on private property should be located by a licensed plumber. The Texas One-Call law requires a request for locates to be submitted at least 48 hours prior to digging 16 inches or deeper.

New Braunfels Utilities must receive a Closeout Form and/or CCTV prior to Final Acceptance of a developer driven project.

These items should be dropped off at the NBU Service Center:

355 FM 306
New Braunfels, TX 78130

To check the status of water and/or wastewater Final Acceptance email: wtropsadmin@nbutexas.com

To check the water meter set status email: wtropsadmin@nbutexas.com

The United States Environmental Protection Agency (EPA) requires entities that discharge over 5 million gallons per day of treated wastewater to implement an Industrial Pretreatment Program. The purpose of this program is to protect the City of New Braunfels wastewater collection system, wastewater treatment plants and the New Braunfels Rivers from pollutants.

City of New Braunfels Ordinance

Industrial User Pretreatment Requirement

130-301 Definitions – Significant Industrial User (SIU) – Discharges an average of 25,000 gallons per day or more of process wastewater to the POTW (excluding sanitary, noncontact cooling and boiler blowdown wastewater)

Grease Trap / Interceptor Management

130-308 (c) Interceptors shall be cleaned and serviced at a minimum frequency of 90 calendar days or more often if necessary.

Download the PDF for a sample diagram:

Environmental Protection Agency has released the final ruling under the Clean Water Act, 40 CFR §441 Dental Office Point Source Category, requiring dental practices nationwide to install an amalgam separator.

Download the PDF for the form and more information:

View our page on Fats, Oils and Grease Disposal for more information.