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Report or View Outages

Whatever the situation, NBU’s outage maps and electric outage notification program can help you stay updated with the latest information.

Current Electric Outages

View current electric outages in our service area.

View Outage Map
Current Water Outages

View current water outages or notices in our service area.

View Outage Map
Report a Street Light Issue or Tree on Power Line

Use our online portal to report a street light issue or a tree limb on a power line. Our crews will investigate and repair the issue when possible.

Report a Street Light Issue or Tree on Power Line
Reporting Electric and Water Outages

Customers can report electric and water service outages 24/7 by calling 830.629.4NBU (4628).

For electric outages only, text #OUT to 830.629.4NBU (4628). Standard data rates apply.

Electric Outage Notification Program

To receive real-time updates on electric outages, we recommend that customers enroll in our Electric Outage Text Notification program. You can report outages, check the status of device interruptions, and receive alerts for service information, all through text messages. Currently, water outages are updated on the water outage viewer only.

To enroll in the program, you must have a mobile number associated with your account. Enrolling is easy and can be done by texting NBU to 830.629.4628. The program only applies to electric outages currently.

How to Check on the Status

When affected by an outage, a customer may text #Status to check the status of an electric outage. A text will be received from NBU’s notification system, reporting the status of the outage at the customer’s location.

Restored Service

Whether the customer reported the outage or received notification of the outage from NBU, the customer will receive a text once the electric outage is restored.

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