Customer Service

The City of New Braunfels handles operations for all residential and commercial garbage and recycling collections. NBU handles only the collection of payment for these services. Although you will see a charge each month on your NBU bill if you live within city limits, The City of New Braunfels can be contacted for any questions regarding service/billing.

You may reach them at 830-221-4040 or visit their website at www.newbraunfels.gov/trash.

There are several ways to pay your bill. Log into your NBU account to make one-time payments, set up auto-pay, or text to pay for future convenience.

If paying by check, please send to:
P.O. Box 660
San Antonio, TX 78293-0660

Standard office hours are Monday – Friday, 8:00 a.m. to 5:00 p.m. If you need immediate help, call 830.629.8400.

Find out more regarding the process to start or stop service, or get your account transferred if you are moving. Visit the Start, Stop, and Transfer Services page for more information.

If requesting new electric service or new water service please follow the process outlined on the New Construction page.

Contact Customer Service.

Monday – Friday, 8:00 a.m. to 5:00 p.m.
830.629.8400
830.606.2074 (Local)
or e-mail: customerservice@nbutexas.com

Garbage and recycling is handled by the City of New Braunfels: 830.221.4040

Report outages or service issues 24/7: 830.629.4628

Text NBU to 830.629.4628* to sign up for outage notifications and more. You can report outages, check the status of device interruptions, and receive alerts for service information.
* Activation requires a mobile number to be connected to your account. Standard data rates apply.

For street light outages

Visit the Report an Outage page for more information.

If requesting new electric service or new water service please follow the process outlined on those pages. Or visit the New Construction page for more information. 

For all other inquiries:
Electric Systems Engineering: 830.608.8951 or electricengineeringsupport@nbutexas.com
Water Systems Engineering: 830.608.8971 or wtrengadmin@nbutexas.com
New Construction: 830.608.8992 or newconstruction@nbutexas.com
Water Operations: 830.608.8831 or wtropsadmin@nbutexas.com
Electric Operations: 830.608.8873 or elecopsadmin@nbutexas.com
Easements and ROW: 830.608.8999 or easement@nbutexas.com

Report an outage or leak 24/7: 830.629.4NBU (4628)

Locate requests for NBU Electric, Water, and Wastewater are scheduled through Texas811

NOTE: Locates are only performed on public utility infrastructure; any water and/or wastewater utilities on private property should be located by a licensed plumber. The Texas One-Call law requires a request for locates to be submitted at least 48 hours prior to digging 16 inches or deeper.

Before you dig, even with a shovel, call Texas 811 to have underground lines marked. 

Maintaining trees is largely the responsibility of the property owner, but NBU will trim or remove trees that interfere with power lines. If you think your tree is a candidate, please contact us to make an appointment to inspect it:  830.608.8800 or controlcenter@nbutexas.com

For more information about this process, visit our Tree Trimming page.

As a municipally, public-owned utility, New Braunfels Utilities (NBU) is focused on providing its community with reliable, resilient, and cost-efficient electric, water, and wastewater services. Committed to resiliency, NBU is a trusted community partner serving those who call New Braunfels home. 

A diverse range of skill sets are needed to run a complex utility, and NBU offers careers for the highly motivated professional, technical, and administrative job-seeker. 

Begin your career-path with NBU today.

New Braunfels Utilities offers free water, energy, and irrigation assessments of your home or business to provide you with a performance assessment to identify areas where you can conserve and save.

Schedule a date for a consultation or contact our experts at conservation@nbutexas.com.

You can do your own energy assessment at home by visiting Home Energy Saver  and find out about all the rebates you can take advantage of.

Please visit our Newsroom for press information or to submit an open records request. Contact us for information related to NBU or any records we hold on behalf of the public.

Melissa Krause
Chief Communications and Strategy Officer
830.629.8440
Email

Pam Quidley
Manager, Communications & External Affairs
830.312.7940
Email

New Braunfels Utilities takes fraud very seriously and is constantly monitoring activity. If you suspect fraud, please contact us immediately. Don’t give out any information over the phone if it is unsolicited.

Monday – Friday, 8:00 a.m. to 5:00 p.m.
830.629.8400
830.606.2074 (Local)
or e-mail: customerservice@nbutexas.com

If you have a claim of personal injury or property damage, complete our claim form and return to the Risk Management Department.

New Braunfels Utilities
263 Main Plaza
New Braunfels, Texas 78130
830.629.8448
claimsadmin@nbutexas.com

Notice of Claim Form