Payment Options

    Our goal is to make paying your New Braunfels Utilities (NBU) bill as easy, convenient, and secure as possible.
     
  • Pay Online – Make a payment from your checking or savings, or with Visa, MasterCard, Discover, or E-check. Simply register your account with Customer Connect, where you will also be able to view your account information.
     
  • Pay by Phone – 24 hours a day/ 7 days a week by calling our automated phone payment service. Simply call 1.844.863.7360 to make your payment by Visa, MasterCard, Discover, or E-check.
     
  • Automatic Monthly Payments – Sign up for our FREE Auto Draft Program. You still get a statement every month with the amount that is automatically drafted on the due date from your savings or checking account.
     
  • Budget Billing This program can give you peace of mind by making your utility bill as predictable as your rent or mortgage. This simple plan ensures that you pay about the same amount every month—summer and winter.
     
  • Pay by Mail Simply detach your payment stub from your utility bill and include it along with your check or money order.
                Mail payments to:
                New Braunfels Utilities
                P.O. Box 660
    San Antonio, TX 78293-0660
     
  • Pay in Person – Our Main Office is conveniently located in Downtown New Braunfels. You can either pay at the front counter or at our drive-through, located next to Naeglin’s Bakery. Our night depository is also located at the drive-through (no cash payments accepted in the night depository). 
                NBU Main Office
                263 Main Plaza
    Open Monday – Friday, 8:00 a.m. to 5:00 p.m.
     
  • Pay by Western Union – You can choose to use Western Union Convenience Pay Service at participating area stores. All you need is your payment stub from your NBU bill and your payment can be made with a check, cash, or money order.*

    *Some locations are cash only.


  • Payment Assistance – If you are having trouble paying your bill—or you would like to assist others who may need help—we have services available: