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NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

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Our goal is to make paying your utility bill as easy, convenient, and secure as possible. We offer a variety of payment methods.

Payment Methods

Customer billing payments delivered to or received by an NBU Customer Service Representative by 5:00 p.m. on an NBU business day are processed on the date received. Online and automated phone payments completed by 11:59 p.m. are credited the same day. All other payments to drop boxes, night drops, or other alternative payment locations cannot be assured to be processed as a payment on the same NBU business day.