About New Braunfels Utilities
About Us | New Braunfels Utilities
Who We Are
New Braunfels Utilities (NBU) is a community-owned utility providing reliable electric, water, and wastewater services to the people and businesses of New Braunfels and the surrounding area. Check out the area our services cover by clicking the link below:
Serving Our Community
Since 1942, when the City Commission purchased the local electric system to serve the community, we’ve grown alongside this city — adapting, investing, and planning so essential services remain strong today and for generations to come.
As a nonprofit, locally governed utility, every dollar collected in rates is reinvested back into the system – maintaining infrastructure, strengthening reliability and preparing for responsible growth. We do not answer to shareholders. We answer to the community we serve. NBU is governed by a five-member Board of Trustees appointed by the New Braunfels City Council. The Board provides oversight of our electric, water and wastewater systems and is responsible for adopting the annual budget and setting overall policy direction.
Beyond the wires and pipes, we are your neighbors. We’re dedicated to building a thriving community through responsible stewardship, hands-on education, and thoughtful long-term planning that protects what makes New Braunfels special.
How Are We Involved with the City?
The City of New Braunfels provides garbage and recycling services. New Braunfels Utilities bills for these services on the City’s behalf. If you have questions or issues with these services or related charges, contact the City’s Garbage and Recycling Department directly.
Additionally, New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police and city parks.
Our Mission
Supporting our community by providing reliable, essential services.
Our Vision
To build lasting customer confidence through dedicated service.
