New Water Connection
Getting Connected: What to Expect and What You’ll Need
Below you’ll find guidance on the overall connection process, what’s required to complete your application, and what documentation, fees, and steps are involved before service can be activated.
Select the service you need
Does NBU provide service to your location?
Before setting up a new water connection to your property, you must determine if NBU provides services to that area. To check, view the NBU Available Water Connections PDF below.
Contact our Water Systems Engineering department
If NBU does provide service to the area, contact our Water Systems Engineering department at wtrengadmin@nbutexas.com or call 830.608.8971 to begin the process.
For any Backflow and Customer Service Inspection (CSI) inquiries email backflow@nbutexas.com
The Application Process
What is required for the application process?
- Choose and complete the appropriate applications
- Provide required information and documentation
- Pay fees
- Meet Deposit Requirements
- Ensure property address is posted and visible from the street
Deposit Information and/or Required Fees
To obtain deposit information and/or required fees for Residential or Commercial Projects, contact New Construction at newconstruction@nbutexas.com or view the New Construction Page.
Application Acceptance
An assigned address is required by the respective county before NBU can accept the application(s) for new service(s). County contacts:
Comal County Engineer’s Office
195 David Jonas Drive
New Braunfels, TX 78130
830.608.2090 or braunh@co.comal.tx.us
Guadalupe County Road and Bridge Department
2605 N. Guadalupe Street
Seguin, TX 78155
Submit 48-hour Construction Notice
Email the following information for your 48-hour notice to wtropsadmin@nbutexas.com:
- Project Name
- Project Number(s)
- Contractor Name, email, and phone number
Locate requests
Locate requests are scheduled through Texas811
NOTE: Locates are only performed on public utility infrastructure; any water and/or wastewater utilities on private property should be located by a licensed plumber. The Texas One-Call law requires a request for locates to be submitted at least 48 hours prior to digging 16 inches or deeper.
Final Acceptance of a Developer Driven Project
New Braunfels Utilities must receive a Closeout Form and/or CCTV prior to Final Acceptance of a developer driven project.
These items should be dropped off at the NBU Service Center:
355 FM 306
New Braunfels, TX 78130
To check the status of water and/or wastewater Final Acceptance email: wtropsadmin@nbutexas.com
To check the water meter set status email: wtropsadmin@nbutexas.com
Industrial Pretreatment Program
The United States Environmental Protection Agency (EPA) requires entities that discharge over 5 million gallons per day of treated wastewater to implement an Industrial Pretreatment Program. The purpose of this program is to protect the City of New Braunfels wastewater collection system, wastewater treatment plants and the New Braunfels Rivers from pollutants.
City of New Braunfels Ordinance
Industrial User Pretreatment Requirement
130-301 Definitions – Significant Industrial User (SIU) – Discharges an average of 25,000 gallons per day or more of process wastewater to the POTW (excluding sanitary, noncontact cooling and boiler blowdown wastewater)
Grease Trap / Interceptor Management
130-308 (c) Interceptors shall be cleaned and serviced at a minimum frequency of 90 calendar days or more often if necessary.
Preliminary Investigation for Potential Industrial Users
Sample Well Requirements
Download the PDF for a sample diagram:
Dental Amalgam
Environmental Protection Agency has released the final ruling under the Clean Water Act, 40 CFR §441 Dental Office Point Source Category, requiring dental practices nationwide to install an amalgam separator.
Download the PDF for the form and more information:
Proper Disposal of Fats, Oils and Grease
View our page on Fats, Oils and Grease Disposal for more information.
Helpful Contacts & Support
If you have questions about the process, need support submitting your application, or want help understanding fees or design requirements, NBU’s team is available to assist. Whether you’re coordinating with a designer or ready to move toward inspections and service scheduling, we’re here to help guide you through the next steps.