Contact Us

 

NBU Main Office

263 Main Plaza, New Braunfels, TX 78130
P.O. Box 310289, New Braunfels, TX 78131-0289

NBU Service Center

355 FM 306, New Braunfels, TX 78130

Operating Hours

Monday - Friday, 8:00 a.m. to 5:00 p.m. (Main Office & Service Center)

After Hours, Weekends and Holidays

830.629.4NBU (4628)

Customer Service

830.629.8400
866.629.8400 – toll free
830.606.2074 – metro
830.629.2119 – fax
Customerservice@nbutexas.com(Monday - Friday, 8:00 a.m. to 5:00 p.m.)

Outages or Service Issues

830.629.4NBU (4628) for reporting outages or service issues
Street Light Outages

Media Contacts

Melissa Krause
Executive Director, Communications & External Affairs
830.629.8440
mkrause@nbutexas.com

Pam Quidley
Manager, Communications & External Affairs
830.312.7940
pquidley@nbutexas.com

Garbage and Recycling Services provided by The City of New Braunfels

830.221.4040
sanitation@nbtexas.org

Bid Opportunities

Claim Form