Skip to main content

NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

Cancel Accept

NBU Main Office

263 Main Plaza, New Braunfels, TX 78130

NBU Service Center

355 FM 306, New Braunfels, TX 78130

Operating Hours

Monday – Friday, 8:00 a.m. to 5:00 p.m. (Main Office & Service Center)

After Hours, Weekends, and Holidays

830.629.4NBU (4628)

Customer Service

830.629.8400
866.629.8400 – toll free
830.606.2074 – metro
830.629.2119 – fax
Customerservice@nbutexas.com(Monday – Friday, 8:00 a.m. to 5:00 p.m.)

Outages or Service Issues

830.629.4NBU (4628) for reporting outages or service issues
Street Light Outages

Media Contacts


Chief Communications and Strategy Officer
Email


Manager, Communications & External Affairs
Email