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In recognition of National Control Room Workers’ Day on June 12, NBU is highlighting the dedicated professionals who help keep essential services running around the clock. 

When customers lose power, report a water main break or call New Braunfels Utilities in the middle of the night, there’s a team already at work. Staffed 24 hours a day, 365 days a year, NBU’s Control Center serves as the operational hub for the utility’s electric, water and wastewater systems. While much of their work happens behind the scenes, Control Center operators play a critical role in monitoring system conditions, coordinating with field crews and responding to issues that impact customers across the community. 

The New Braunfels Utilities Enterprise Communications team earned a First Place Texas Association of Municipal Information Officers (TAMIO) Award in the Internal Communications (Population Over 50,000) category for NBU’s “News Flush” internal signage campaign. 

Excitement rolled onto local campuses this school year as New Braunfels Utilities electric bucket trucks visited schools across the community. For many elementary students, it was their first time seeing a bucket truck up close, watching an electric safety demonstration or discovering how water travels from source to tap. For employees at NBU, each visit was more than a demonstration. It was an opportunity to connect with the next generation, share their expertise and give students a firsthand look at the people and work that help keep the community running every day. 

Partnership between NBU and NBISD brings community pride to a new water tower. A new landmark is taking shape near FM 1044 and Old Marion Road, bringing together two organizations committed to serving the New Braunfels community. Through a partnership between New Braunfels Utilities and New Braunfels ISD, the city’s newest elevated storage tank will proudly feature the New Braunfels Dragons logo, creating the community’s first “Dragon” water tower.