Critical Care Program
Critical Care Program | New Braunfels Utilities
Critical Care Program Overview
We know how important reliable power is—especially for customers who depend on electric-powered medical equipment to support their health and safety. If someone in your home relies on life-sustaining or medically necessary equipment, New Braunfels Utilities’ Critical Care Program is here to help.
This program allows us to better support qualifying households by keeping a registry of service locations with critical medical needs and by making reasonable efforts to provide advance notice of certain service interruptions whenever possible.
Important Information
While NBU makes every effort to support our critical care customers, enrollment in this program does not guarantee uninterrupted electric service. Customers designated as critical load are responsible for arranging alternative power sources, such as backup generators or battery systems, in the event of a local outage or ERCOT-directed load shed event. Participation in the program does not exempt customers from planned service interruptions, financial responsibilities, or service termination in accordance with NBU policies.
Learn about ERCOT directed load shedding and the impact of energy emergencies on the Texas power grid by clicking on the button below.
Who Qualifies?
The Critical Care Program is available to households where a resident has been diagnosed by a physician as needing electric-powered medical equipment. There are two levels of qualification, based on medical necessity:
Chronic
This designation is for customers who require electric-powered medical equipment to prevent the impairment of a major life function. To remain in the program, members with a chronic designation must reapply each year and submit updated physician verification.
Critical Care
This designation is for customers who rely on electric-powered medical equipment to sustain life. To remain in the program, members with a critical care designation must reapply every two years and submit updated physician verification.The Critical Care Program is available to households where a resident has been diagnosed by a physician as needing electric-powered medical equipment. There are two levels of qualification, based on medical necessity:
How Do I Apply?
Download an application by clicking the link below or request one by calling 830.629.8400. Applicants will require a physician’s verification of their need for critical care equipment. Completed applications can be submitted via email, mailed to NBU, P.O. Box 310289, New Braunfels, TX 78131-0289, or faxed to 830.629.2119.