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Will my first Budget Billing payment be higher or lower than usual?
That depends on when you enroll and your typical usage. Since most customers use more energy during the summer, starting […]
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Who can enroll in Budget Billing?
Any residential NBU customer with no outstanding balance can enroll. To get started, you’ll need to request and return a […]
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If I have a credit balance, do I still make a payment that month?
Yes. Your Budget Billing payment stays the same each month, even if you have a credit. Please note that credit […]
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When does my account get adjusted?
At the end of each 12-month cycle, we review your account and roll any remaining credit or balance into your […]
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How can I keep track of the difference between my actual usage and my Budget Billing amount?
Each bill includes an “Accrued Balance,” which shows whether you’ve built up a credit or owe a little extra based […]
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How can I keep track of the difference between my actual usage and my Budget Billing amount?
Each bill includes an “Accrued Balance,” which shows whether you’ve built up a credit or owe a little extra based […]
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What if I haven’t been at my current location for a full year?
If you don’t yet have a full 12-month history, we’ll estimate your annual usage and set your Budget Billing amount […]
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How is my Budget Billing amount calculated?
If you’ve been an NBU customer at the same location for more than a year, we look at your utility […]