FAQ Category: Billing

That depends on when you enroll and your typical usage. Since most customers use more energy during the summer, starting in warmer months often means your Budget Billing amount will be lower than your usual bill.

Any residential NBU customer with no outstanding balance can enroll. To get started, you’ll need to request and return a signed Budget Billing agreement. Enrollment also requires participation in AutoDraft, which automatically withdraws your payment on the due date—so you don’t have to worry about checks, stamps, or late fees.

Yes. Your Budget Billing payment stays the same each month, even if you have a credit. Please note that credit balances do not earn interest. If we receive two returned payments due to insufficient funds, Budget Billing may be removed from your account for one year.

At the end of each 12-month cycle, we review your account and roll any remaining credit or balance into your next year of Budget Billing. You’ll be notified one month before any changes take effect. You can leave the program at any time, but we recommend staying enrolled for at least a full year so…

Each bill includes an “Accrued Balance,” which shows whether you’ve built up a credit or owe a little extra based on your actual usage. This balance updates each month. We review your account every six months and will let you know ahead of time if any adjustments are needed.

Each bill includes an “Accrued Balance,” which shows whether you’ve built up a credit or owe a little extra based on your actual usage. This balance updates each month. We review your account every six months and will let you know ahead of time if any adjustments are needed.

If you don’t yet have a full 12-month history, we’ll estimate your annual usage and set your Budget Billing amount based on that estimate.

If you’ve been an NBU customer at the same location for more than a year, we look at your utility charges from the past 12 months and divide that total into 11 equal payments. That number becomes your monthly Budget Billing amount.