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How will increasing rates support NBU’s service to customers?
Your rates help keep the lights on and water flowing. They fund the operational costs and work that prevents outages, […]
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How does NBU use my utility payments?
Your rates help keep the lights on and water flowing. They fund the operational costs and work that prevents outages, […]
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What does NBU’s rate study prioritize?
To ensure community values were honored, input from the NBU’s citizen-led Community Advisory Panel helped identify priorities that represented the […]
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What area does NBU cover?
NBU’s service territory includes over 161 square miles. NBU is legally obligated to provide continuous and adequate utility service to […]
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Does NBU make a profit?
No. NBU is a nonprofit, community-owned utility. Every dollar collected through customer payments goes directly toward the costs of providing […]
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What if rates aren’t adjusted?
When your systems aren’t maintained or upgraded, problems don’t stay hidden for long – and they always cost more later. […]
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How are rates determined?
Following industry best practices, a rate study was conducted by an independent third party which ensures NBU remains financially responsible, […]
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Are resources available to help me with my bill?
Yes. We offer tools and programs designed to help customers better understand and manage their utility costs. These include bill […]
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What is an impact fee?
An impact fee is a one-time charge paid by developers to help offset the cost of expanding water and wastewater […]
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Why are rate increases necessary?
Rate increases help cover the rising cost of providing reliable electric, water, and wastewater services. These costs include maintaining and […]